Terms and Conditions and Delivery Information

General Terms and Conditions

applicable to the online store www.oxobubble.cz

Seller: Puffbox s.r.o.
Registered office: Vzdálená 327/19, Březiněves, 182 00 Prague 8, Czech Republic
Company ID: 19737955
VAT ID: CZ19737955
Registered in the Commercial Register: Municipal Court in Prague, File No. C 390840
Email: info@oxobubble.cz
Telephone: +420 601 289 833

hereinafter referred to as the “Seller”.

1. General Provisions

These General Terms and Conditions govern the rights and obligations arising from the purchase of goods through the online store www.oxobubble.cz.

The Buyer may be:

• a consumer – a natural person who, when entering into the contract, is not acting within the scope of their business activity or profession,
• an entrepreneur – a person purchasing goods in connection with their business activity.

The provisions of these Terms and Conditions concerning consumer rights do not apply to Buyers purchasing as entrepreneurs.

By submitting an order, the Buyer confirms that they have read and agreed to these Terms and Conditions.

2. Conclusion of the Purchase Contract

2.1 Product Offer

The presentation of goods in the online store is for information purposes and constitutes an invitation to submit an order.

Product photographs are illustrative. Colours, packaging print or minor design details of accessories may differ, provided that the essential characteristics, quantity and usability of the product remain unchanged.

2.2 Order

The Buyer places an order by adding goods to the shopping cart, selecting the delivery and payment method and entering the required contact and delivery details.

Before submitting the order, the Buyer has the opportunity to review and correct the information entered.

The order is submitted by clicking the button confirming that the order creates an obligation to pay.

2.3 Conclusion of the Purchase Contract

The Purchase Contract is concluded when confirmation of acceptance of the order is delivered to the Buyer’s email address.

Before confirming the order, the Seller may contact the Buyer to verify the provided information, product availability or order details.

2.4 Obvious Pricing Errors

The Seller is not obliged to supply goods at an obviously incorrect price that the Buyer could reasonably recognise as a technical or administrative error. In such a case, the Buyer will be contacted without undue delay and any payment already received will be refunded.

3. Prices and Payment Terms

Product prices include VAT unless expressly stated otherwise for a particular offer.

The cost of delivery, packaging and, where applicable, cash-on-delivery fees will be added to the price of the goods according to the delivery method selected by the Buyer. The total price is always displayed before the order is completed.

The Buyer may use the payment methods currently available in the shopping cart, particularly:

• online card payment,
• bank transfer,
• cash on delivery,
• other available payment methods.

For payment by bank transfer, the order is considered paid when the relevant amount is credited to the Seller’s bank account.

Ownership of the goods passes to the Buyer after the full purchase price has been paid and the goods have been received.

4. Delivery

Goods are delivered using the carriers offered in the shopping cart, in particular PPL and Zásilkovna.

The selected delivery method, delivery price and estimated delivery date are displayed before completion of the order.

Orders are usually delivered within 1 to 3 business days. This delivery period is indicative and may be affected by product availability, carrier workload, public holidays or other exceptional circumstances.

For consumers, the risk of damage to or loss of the goods passes only when the goods are received by the consumer or by a third party designated by the consumer.

When receiving the parcel, we recommend checking the condition of the shipping packaging. If the parcel is visibly damaged, we recommend recording the damage with the carrier, taking photographs or refusing to accept the parcel. Accepting a damaged parcel without reservation does not automatically affect the Buyer’s statutory rights.

5. Consumer’s Right to Withdraw from the Contract

5.1 Withdrawal Period

A consumer has the right to withdraw from the Purchase Contract without giving any reason within 14 days.

The withdrawal period begins on the day when the consumer, or a third party designated by the consumer other than the carrier, receives the goods. If several items from one order are delivered separately, the period begins upon receipt of the final item or final part of the delivery.

5.2 How to Withdraw from the Contract

The consumer may withdraw from the contract by making any clear statement, particularly:

• online through the My Order – returns and withdrawal from the contract page,
• by email sent to info@oxobubble.cz,
• by letter sent to the Seller’s address,
• using the model withdrawal form provided below.

When the online function is used, receipt of the withdrawal request will be confirmed electronically.

The withdrawal period is observed if the consumer sends the withdrawal notice before the fourteen-day period expires.

5.3 Returning the Goods

The consumer must send or hand over the goods to the Seller without undue delay and no later than 14 days after withdrawing from the contract, to the following address:

Puffbox s.r.o.
Vzdálená 327/19
Březiněves
182 00 Prague 8
Czech Republic

The consumer bears the direct costs associated with returning the goods.

We recommend packaging the goods appropriately to prevent damage during transport. We also recommend including the order number and the Buyer’s contact details in the parcel.

The consumer is only liable for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary to establish their nature, characteristics and functionality.

5.4 Refunds

The Seller will refund all payments received from the consumer, including the cost of the least expensive delivery method offered by the Seller, without undue delay and no later than 14 days after the consumer withdraws from the contract.

If the consumer selected a more expensive delivery method than the least expensive standard delivery method offered by the Seller, the Seller will only refund the amount corresponding to the least expensive delivery method.

The refund will be made using the same payment method originally used by the consumer unless the Seller and the consumer agree otherwise and the consumer does not incur any additional costs.

The Seller is not required to issue the refund before receiving the returned goods or before the consumer provides evidence that the goods have been sent back, whichever occurs first.

5.5 Exceptions to the Right of Withdrawal

The consumer may not withdraw from the contract particularly in the following cases:

• goods manufactured according to the consumer’s specifications or clearly personalised,
• goods that are liable to deteriorate rapidly or have a short expiry period,
• goods supplied in sealed packaging that are not suitable for return for health protection or hygiene reasons once the seal has been broken,
• other cases specified by applicable legislation.

Opening ordinary shipping or retail packaging does not automatically result in the loss of the right of withdrawal. Each case is assessed according to the nature of the particular goods and the applicable statutory exceptions.

6. Defective Goods and Complaints

The Seller is liable to the consumer for ensuring that the goods are free from defects upon receipt, correspond to the ordered type and quantity and possess the characteristics stated in the product description or which may reasonably be expected from goods of that type.

The consumer may report a defect that becomes apparent within two years of receiving the goods. If a defect becomes apparent within one year of receipt, the goods are presumed to have been defective at the time of receipt unless the nature of the goods or defect excludes such a presumption.

For food and beverages, the assessment of defects also takes account of the stated best-before date or use-by date and compliance with the prescribed storage conditions.

6.1 Submitting a Complaint

A complaint may be submitted:

• by email to info@oxobubble.cz,
• by sending or delivering the goods to Puffbox s.r.o., Vzdálená 327/19, 182 00 Prague 8 – Březiněves, Czech Republic.

To speed up the complaint process, we recommend providing:

• the order number,
• a description of the defect,
• photographs of the defect or damage,
• for food products, the batch number and best-before date,
• the requested method of resolving the complaint.

Depending on the nature of the defect, the Seller may ask the Buyer to send the defective goods or provide additional information required to assess the complaint.

6.2 Resolution of Complaints

If the goods are defective, the consumer may request that the defect be remedied, particularly by replacement with defect-free goods or by repair, where this is possible and proportionate considering the nature of the goods.

The consumer may request a reasonable discount or withdraw from the contract particularly if:

• the Seller refuses to remedy the defect or fails to remedy it properly and within a reasonable period,
• the defect occurs repeatedly,
• the defect constitutes a material breach of the contract,
• it is apparent that the defect will not be remedied within a reasonable period or without significant inconvenience.

A consumer complaint will be processed and the consumer will be informed of the result no later than 30 days after the complaint was submitted unless the parties agree on a longer period.

In the case of a justified complaint, the consumer is entitled to reimbursement of reasonable costs incurred in connection with the complaint.

6.3 When Rights Arising from Defects Do Not Apply

Rights arising from defective performance do not apply particularly where:

• the defect was caused by improper use or mechanical damage by the Buyer,
• the storage or preparation instructions stated on the product were not followed,
• the issue results from normal wear and tear corresponding to ordinary use,
• the change occurred because the best-before date expired after the goods had been properly delivered,
• the Buyer knew about the particular defect before purchase and received a discount because of that defect.

7. Lost or Undelivered Parcels

If the tracking information has not changed for an extended period or the parcel has not been delivered within the expected delivery period, please contact us at info@oxobubble.cz.

The Seller will initiate an investigation with the carrier. Depending on the carrier’s terms, the investigation may take up to 30 days. This investigation period does not restrict the Buyer’s statutory rights against the Seller.

If the parcel is confirmed as lost, the next steps will be agreed with the Buyer, particularly resending the available goods or refunding the amount paid.

8. Alternative Dispute Resolution

If a dispute arising from the Purchase Contract occurs between the Seller and a consumer and cannot be resolved by mutual agreement, the consumer may submit a request for alternative dispute resolution.

Czech Trade Inspection Authority
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/

9. Personal Data Protection

The Seller processes Buyers’ personal data particularly for the purposes of processing orders, delivering goods, complying with accounting and tax obligations, handling complaints and protecting legal claims.

Detailed information about personal data processing, retention periods, data recipients and customers’ rights is provided on the separate Personal Data Protection Terms page.

10. User Account

When creating a user account, the Buyer must provide accurate and up-to-date information and protect their login details against misuse.

The Seller may cancel a user account particularly if it is misused, these Terms and Conditions are breached or the account remains inactive for an extended period.

11. Final Provisions

The Purchase Contract is concluded in the Czech language and is governed by the laws of the Czech Republic. This does not affect any consumer rights arising from mandatory applicable legislation.

The Seller may amend these Terms and Conditions. The version in force at the time an order is submitted applies to that particular order.

The Purchase Contract is archived electronically by the Seller. The order confirmation and Terms and Conditions will be sent to the Buyer’s email address.

These Terms and Conditions are effective from 31 July 2026.

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Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the Purchase Contract. You may also withdraw easily online through the My Order page.

Recipient:
Puffbox s.r.o.
Vzdálená 327/19
182 00 Prague 8 – Březiněves
Czech Republic
Email: info@oxobubble.cz

I hereby give notice that I withdraw from the Purchase Contract for the following goods:

....................................................................................

Order number: ......................................................................
Order date: ...........................................................................
Date the goods were received: ....................................................
Consumer’s full name: ...............................................................
Consumer’s address: ................................................................
Email or telephone number: .........................................................
Date: ....................................................................................
Consumer’s signature, only if this form is submitted in paper form:

....................................................................................

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Delivery Information

Delivery Service	Price
📦 Zásilkovna / PPL – collection point	CZK 99, including packaging
🏠 Zásilkovna / PPL – delivery to an address	CZK 129, including packaging
💵 Cash on delivery – orders up to CZK 2,000 only	+ CZK 59 in addition to the delivery price
Minimum order value	CZK 197

🕒 Delivery Time

Orders are usually delivered within 1 to 3 business days. The delivery period may vary depending on product availability and the current workload of the carrier.

Delivery may take longer during periods of increased order volumes, particularly during Black Friday, before public holidays or during the Christmas period.

ℹ️ Lost or Delayed Parcels

If the tracking information has not changed for an extended period or your parcel has not been delivered, please contact us at info@oxobubble.cz.

An investigation with the carrier may take up to 30 days. If the parcel is confirmed as lost, we will arrange either the reshipment of available goods or a refund of the amount paid.

⚠️ Christmas Delivery

During the period before Christmas, delivery may take approximately 7 to 10 days due to the high workload of carriers.

We therefore recommend ordering sufficiently in advance. The stated delivery periods are indicative and cannot be regarded as a guarantee of delivery by a particular date.